Pasante de IT

Job Description

• Technical support for diagnosing and troubleshooting issues through IT ticket management.
• Support in the installation, configuration, upgrades, and maintenance of company computer equipment.
• Support in the development and monitoring of necessary controls for managing internal IT processes and procedures.
• Provide end-user consulting and technical support for IT resources such as laptops, mobile applications, remote access, video conferencing, etc.
• Provide first-level support for IT incident resolution through the management and response of user-opened tickets.
• Assist with the preparation and configuration of IT equipment in the event of replacement or new users.

Qualifications

Additional Information