Senior Service Reliability Engineer

Job responsibilities

• You will improve site reliability by building mechanisms / architectures that enable fault tolerance and faster median time to respond and median time to detect
• You will drive the integration of observability automation into the CI / CD pipeline
• You will handle production incidents, manage incident communication with clients and draft root cause analysis documents
• You will monitor performance of production systems and improve their scaling to ensure business goals are met within expected SLA and SLO metrics
• You will work closely with application development teams as advisors on improving system reliability and assisting in implementation for reliability improvements
• You will improve system observability across multiple facets such as logging and metrics, reducing false alarms to eliminate unnecessary toil and improving process efficiency
• You will implement chaos engineering practices as necessary to test system reliability, setting up processes for such testing to be done regularly
• You have a clear understanding of client goals and business needs and setting direction for site reliability in line with the same, Achieving application availability with minimum / no disruption ( if necessary for business

Job qualifications

Technical Skills

Professional Skills

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks : however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Job Details

Country : Ecuador

City : Quito

Date Posted : 06-23-2025

Industry : Information Technology

Employment Type : Regular