Remote Travel Client Experience Representative

Job Description

Live the Dash Travel is seeking a Remote Travel Client Experience Representative to support clients throughout their travel journey—from initial planning and booking to post-trip follow-up. This role is ideal for someone who is passionate about travel, customer service, and delivering exceptional client experiences in a fully remote environment.

Key Responsibilities

Respond to client inquiries via phone, email, and messaging platforms in a timely and professional manner

Assist clients with travel bookings, itinerary changes, cancellations, and special requests

Provide accurate information on destinations, travel requirements, and agency policies

Follow up with clients to confirm travel details and overall satisfaction

Resolve client concerns using empathy, professionalism, and effective problem-solving

Maintain accurate and up-to-date client and booking records using internal systems

Qualifications

Excellent written and verbal communication skills

Customer service experience required; travel or hospitality experience preferred

Strong organizational skills and attention to detail

Comfortable learning and using booking platforms and CRM tools

Ability to work independently in a remote setting

Client-focused mindset and passion for travel

What We Offer

Fully remote, flexible work environment

Training and ongoing support

Opportunities for professional growth within the travel industry

Access to travel perks and industry discounts

Supportive and collaborative team culture

Equal Opportunity Statement

Live the Dash Travel is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all team members.