Head of Digital Transformation & Delivery Excellence

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities :

IMPORTANT INFORMATION :

All CVs should be submitted in English.

This position is open to candidates based in countries where World Vision International is legally registered to operate.

JOB PURPOSE :

The Head of Digital Transformation & Delivery Excellence will lead and embed Agile practices, oversee organizational change management, and drive performance improvements across key Centres of Excellence (CoEs) including Project Management, Business / Systems Analysis, Quality Assurance and Integration & Automation as well as the digital financial and supply chain services and products.

KEY RESPONSIBILITIES :

Lead the adoption and scaling of Agile practices across the Digital organization.

Serve as a transformation leader, building agile mindsets and capabilities at all levels.

Coach leadership teams and squads to continuously improve delivery performance and customer-centricity.

Design and implement an GTD wide change management strategy.

Ensure that change is effectively led, communicated, and embedded throughout the organization.

Support various GTD units in change readiness, stakeholder engagement, and resistance management.

Strengthen the Project Management Office (PMO), Business Analysis, and Quality Assurance CoEs.

Define and implement frameworks, best practices, and KPIs to measure performance and maturity.

Drive continuous improvement and innovation in delivery methods and outcomes.

Develop and implement a comprehensive digital integration strategy that aligns systems, platforms, and data across the enterprise.

Collaborate with technology and business leaders to ensure seamless service delivery and enhanced customer experience.

Oversee integration architecture planning, governance, and execution.

Partner with product, risk, and technology teams to accelerate the delivery of digital financial services and solutions.

Ensure transformation initiatives align with regulatory requirements and customer needs.

Champion customer-centric design and delivery of financial products.

KNOWLEDGE / QUALIFICATIONS FOR THE ROLE :

Bachelor’s or Master’s degree in Business, Technology, or related field.

15+ years in digital transformation, agile delivery, or enterprise program management.

Proven experience in leading agile transformations and change initiatives at scale.

Strong knowledge of financial services, digital platforms, and integration technologies.

Experience managing and maturing Centres of Excellence.

Agile methodologies (SAFe, Scrum, Kanban, etc.)

Change Management (e.g., PROSCI, ADKAR)

Strategic thinking and execution leadership

Excellent stakeholder engagement and communication skills

Ability to influence and lead cross-functional teams

Strong understanding of digital ecosystems and product delivery

Agile certifications (e.g., SAFe Program Consultant, Certified Scrum Professional)

Change Management certification (e.g., PROSCI)

PMP or PRINCE2

ITIL or equivalent service management knowledge